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Are You Kidding Me?

MCI's still a no show. Called at noon, they said they were running 30-45 minutes late. Called at 3, talked to Dolores, who asked if they could reschedule. I said no. Had to be today.

Got put through to dispatch and John told me that there was a computer glitch and that no tickets for Manhattan were in the system today, and they'd just found out. No one could come out today.

"And nobody noticed in all of dispatch that you had no trucks out in Manhattan today? Isn't that a little odd?"

"Well, actually, it is, but we just found out."

"Let me talk to your manager."

He came back 10 minutes later and said he was working with his manager's manager to get somebody out and he'd call me back within 20 minutes. I said I 'd hold and he said he didn't want to keep me on hold. That was 90 minutes ago.

I could call him anytime at 800.353.2755. So I started calling back around an hour ago ... it rings for 3 minutes and then hangs up on me.

Called back my friends at residential repair. Talked to Sherri this time and relayed my woeful tale. She read all the notes in my file and seemed to think someone was still on their way. Those ladies in Denver are surely well-trained in saying "I apologize for any inconvenience." God bless 'em, it's not their fault and they give really good phone. But it's just not helping. She put me on hold and came back saying she couldn't get through to dispatch either. "Just wait until 5 or so, hopefully someone will be there. Is there anything else I can help you with?"

Um, can I have my day back?

All I wanted was my phone jacks to work properly, not to be jacked around for a week. I do believe that MCI Neighborhood is about to lose a customer.

I wish they gave a rat's ass about that.

I'm pretty sure they don't.