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at the tone...


Saying, "I have a question" or " I want to talk to you" is a given...you called....get it? I do. So, stop waisting your time and mine, and leave the information. That way (and I'll speak slowly), when we do speak, I will have already researched what you need, or taken care of any issue. This simple procedure could save both of us hours every week.

**note to self----retrain several clients on phone procedures**

Maybe I'm being too picky, i'll get back to you.